Frequently Asked Questions

This new, highly safeguarded web address provides security and confidence for the years to come. The old address will continue to work for a limited time, but emails will redirect to the new Keeping your information safe has always been a top priority for us, and this is just one of the many ways that we’ll be here for you as your story unfolds.

You have two options to request a stop payment on a check that has been lost or is no longer valid. Visit any branch office or call our Customer Service Center at 800-321-0032. In order to place a stop payment, you will need the check number, dollar amount, the date on the check, and the payee. A fee may apply.

Consumer customers may enroll in eStatements when logged into Online Banking. If you prefer, or if you are a business client, you may also complete the eStatement registration form and return it to us by mail or any Monroe Bank & Trust Office.

To inquire about  declined or restricted card access outside of banking hours, please call 877-253-8964.

Please visit our locations page for details.

Monroe Bank & Trust is committed to responding to inquiries as soon as we are able. You should typically receive a response from us within one business day.

You may visit your local office, or please call us at 800-321-0032 for assistance.

Monroe Bank & Trust deposit accounts are FDIC insured. Types of insured deposit accounts are savings, checking, time deposits (Certificate of Deposit), Club, Money Market Accounts and certain retirement accounts. Learn more about FDIC insurance.

For security purposes limited assistance may be available by calling us at 800-321-0032. You may need to visit a branch in-person to obtain your Access ID.

Please call us at 800-992-3808 to reset your PIN number.

You can order checks online, in-branch or call us at 800-321-0032.

Consumer customers can update your contact information when you are logged into Online Banking by selecting the “Options” menu at the top of the page.  If you are a business client or if you do not have access to online banking, you may complete the this form. Customers may also visit any branch or call us at 800-321-0032 to update your contact information.

Monroe Bank & Trust offices will be closed for the following:

New Years Day – January 1, 2019
Martin Luther King, Jr. Day – January 21, 2019
Presidents Day – February 18, 2019
Memorial Day – May 27, 2019
Independence Day – July 4, 2019
Labor Day – September 2, 2019
Columbus Day – October 14, 2019
Thanksgiving Day – November 28, 2019
Christmas Day – December 25, 2019

Bill Pay Customer Service can be reached at 844-816-0518 between the hours of 7:00 AM – 1:00 AM ET, 7 days a week.

We can help you every step of the way. For detailed instructions and easy-to-use forms, learn more about your switch to Monroe Bank & Trust.

Monroe Bank & Trust is proud of our commitment to the communities we serve. Please visit the volunteerism section of our website for details about our award winning employee volunteer program. You may also visit the Charitable Contribution section for information about sponsorships.