Frequently Asked Questions
This new, highly safeguarded web address provides security and confidence for the years to come. The old @mbandt.com address will continue to work for a limited time, but emails will redirect to the new @monroe.bank. Keeping your information safe has always been a top priority for us, and this is just one of the many ways that we’ll be here for you as your story unfolds.
You have two options to request a stop payment on a check that has been lost or is no longer valid. Visit any branch office or call our Customer Service Center at 800-321-0032. In order to place a stop payment, you will need the check number, dollar amount, the date on the check, and the payee. A fee may apply.
Consumer customers may enroll in eStatements when logged into Online Banking. If you prefer, or if you are a business client, you may also complete the eStatement registration form and return it to us by mail or any Monroe Bank & Trust Office.
To inquire about declined or restricted card access outside of banking hours, please call 877-253-8964.
Monroe Bank & Trust is committed to responding to inquiries as soon as we are able. You should typically receive a response from us within one business day.
Monroe Bank & Trust deposit accounts are FDIC insured. Types of insured deposit accounts are savings, checking, time deposits (Certificate of Deposit), Club, Money Market Accounts and certain retirement accounts. Learn more about FDIC insurance.
Consumer customers can update your contact information when you are logged into Online Banking by selecting the “Options” menu at the top of the page. If you are a business client or if you do not have access to online banking, you may complete the this form. Customers may also visit any branch or call us at 800-321-0032 to update your contact information.
Monroe Bank & Trust offices will be closed for the following:
New Years Day – January 1, 2019
Martin Luther King, Jr. Day – January 21, 2019
Presidents Day – February 18, 2019
Memorial Day – May 27, 2019
Independence Day – July 4, 2019
Labor Day – September 2, 2019
Columbus Day – October 14, 2019
Thanksgiving Day – November 28, 2019
Christmas Day – December 25, 2019