font size:

Security and Fraud

Not so long ago, any bank with a strong safe was secure.  Things are very different in today's world.

MBT is absolutely committed to providing the most secure online banking environment available to protect privacy, confidentiality and account information. 

In addition to stringent authentication procedures, this section of our website provides tips to help you manage your confidential information, avoid scams by con artists, and alert you to any imminent security threats.

For further information, visit the following website sponsored by the Independent Community Bankers of America.

The Federal Deposit Insurance Corporation (FDIC) can also assist with consumer protection information. Click to visit the FDIC Consumer Site.

Related Links

Please be vigilant to always monitor your card activity. If you detect any suspicious activity on your account, notify Monroe Bank & Trust immediately at 800-321-0032 during regular business hours or 800-236-2442 anytime.
For security reasons, there are limits on the transaction amount and the total amount you may purchase in any one day using your MBT Mastermoney Debit Card.  You may experience unexpected declined transactions when using your card for "credit" transactions. Please try to process your transaction as a "debit" transaction and utilize your secure PIN number.
Monroe Bank & Trust and MasterCard® take our obligation to protect the security and privacy of our customers very seriously.  If you have any questions or concerns, please don’t hesitate to give us a call at 800-321-0032.
Remember: Monroe Bank & Trust will never request personal information such as Social Security numbers, account numbers, user IDs, PINs or passwords via e-mail, telephone or by fax.

Tips for creating a strong password

Passwords provide the first line of defense against unauthorized access to your computer. The stronger your password, the more protected your computer will be from hackers and malicious software. 

What is a strong password:
  • It is at least eight characters long.
  • Does not contain your user name, real name, or company name.
  • Does not contain a complete word.
  • Is significantly different from previous passwords.
  • Contains characters from each of the following four categories:
Character category Examples
Uppercase letters A, B, C
Lowercase letters a, b, c
Numbers 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
Symbols found on the keyboard (all keyboard characters not defined as letters or numerals) and spaces ` ~ ! @ # $ % ^ & * ( ) _ - + = { } [ ] \ | : ; " ' < > , . ? /

Help yourself remember your strong password by following these tips:

  • Substitute numbers, symbols, and misspellings for letters or words in an easy-to-remember phrase. For example, My son's birthday is December 12, 2004 could become Mi$un's Brthd8iz 121204 (it's OK to use spaces in your password).
  • Relate your password to a favorite hobby or sport. For example, I love to go running could become ILuv2G()Runn|n@. 
  • Remember, don’t write down your passwords and do not put your Personal Identification Number on your ATM card!
  • No matter how well you protect your passwords, the best practice is to check your accounts frequently and report unauthorized activity at once.


find out more



find out more